Shipping Methods, Costs and Transit Times
R1 uses a Third Party Logistics company called Parcels Plus Services for its shipments and offers a calculated shipping rate based on the products you order. We offer a variety of options for both UPS and USPS.
All orders are processed and shipped as fast as possible from the date and time they are placed. If an order is placed before 1:00 PM CST, in most cases, orders will be shipped out on the same day payment is received.
For small orders, our service levels note that we'll ship between 24-48 hours from time payment is received.
For custom or larger orders we'll need more time. For orders over $10,000, we typically ship within 3-5 business days. Most times it is faster, but these are the service level we guarantee unless specific products are back-ordered.
During very busy seasons and major launches, the shipment can take longer. We'll do everything we possibly can to get your order to you and if you have any questions, we're happy to answer all of the above when you email R1Team@R1RecoveryFirst.com.
Risk of Loss; Product Insurance
All products purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We insure your purchase during its transit until it is delivered to the delivery address specified in your order. To complete the delivery, we require a signature, at which point responsibility for the purchased product(s) passes to you. If the recipient of the product is someone other than you for delivery purposes, you agree that evidence of a signature by such recipient or at such recipient's delivery address is evidence of a completed delivery by us with responsibility for the purchased product passing to you.
Email Us at R1Team@R1RecoveryFirst.com